Shipping Policy

Where we ship

We currently ship to addresses in the United States.

When your order leaves us

Orders are usually packed and sent within 1–5 business days. Business days are Monday to Friday, not counting public holidays.

How long delivery takes

Most US orders arrive 2–4 business days after they ship. In total, please allow about 3–9 business days from order to doorstep.

Shipping cost

The shipping cost is shown at checkout, before you pay.

Tracking

When your order ships, we'll email you a tracking link.

Check your address

Please check your address carefully at checkout. If you spot a mistake, email us right away. Once an order has shipped, we can't change the address.

Late or missing orders

If your tracking hasn't moved for 7 business days, or it says "delivered" but you can't find your parcel, email us at support@getkinroots.com and we'll help.

Damaged orders

If your order arrives damaged, see our Returns & Refunds Policy. We'll put it right.