Privacy Policy

This policy explains what information Kinroots ("we", "us") collects when you visit our website or buy from us, how we use it, and the choices you have.

1. What we collect

• Information you give us: your name, email address, shipping and billing address, phone number, and any messages you send us.
• Order information: what you buy, when you bought it and how much you paid. Payments are handled by our payment provider. We never see or store your full card number.
• Information collected automatically: your device and browser type, IP address, the pages you visit and how you found our website. We collect this using cookies and similar tools.

2. How we use it

• To process, ship and support your orders.
• To answer your questions.
• To email you about your order.
• To send you marketing emails, but only if you sign up. You can unsubscribe at any time using the link in every email.
• To understand how people use our website, so we can improve it.
• To show and measure our ads, including on Facebook and Instagram.
• To prevent fraud and meet our legal duties.

3. Who we share it with

We do not sell your personal information for money. We share it only with companies that help us run our shop, such as:

• our online store and payment providers
• our fulfilment partner, who packs and ships your order
• delivery companies
• email and website analytics tools
• advertising partners, such as Meta (Facebook and Instagram)

We may also share information when the law requires it.

4. Cookies

We use cookies and similar tools to keep your bag working, to understand how our website is used and to measure our ads. You can block or delete cookies in your browser settings. Some parts of the website, like your bag, may not work without them.

5. Your choices and rights

Depending on where you live, you may have the right to:

• see the personal information we hold about you
• correct it
• ask us to delete it
• stop marketing emails
• opt out of your information being used for targeted ads

To make any of these requests, email us at support@getkinroots.com. We'll reply as soon as we can, and always within the time the law requires.

6. How long we keep it

We keep your information only for as long as we need it to handle your orders and to meet legal, tax and accounting rules. After that, we delete it.

7. Keeping it safe

We take reasonable steps to protect your information. But no website or online service can be 100% secure.

8. Children

Our website is not meant for children under 13, and we do not knowingly collect their information.

9. Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.

10. Contact us

Questions about your privacy? Email us at support@getkinroots.com.