Returns & Refunds Policy

We want you to be happy with your order. Here's how returns and refunds work.

Damaged, faulty or wrong items

If your order arrives damaged, faulty or isn't what you ordered, email us at support@getkinroots.com within 30 days of delivery. Include your order number and a photo. We'll send a free replacement or give you a full refund. You don't need to send the item back.

Unopened items

You can return unopened, unused bars in their original packaging within 30 days of delivery. Email us first and we'll send you the return address. Once we receive the bar, we'll refund the product price. Return shipping is paid by you, unless the item was damaged or wrong.

Opened items

RootGold is a personal care product. For hygiene reasons, we can't take back bars that have been opened or used, unless they were damaged or faulty.

Cancelling an order

Need to cancel? Email us as soon as you can. If your order hasn't shipped yet, we'll cancel it and refund you in full.

How refunds are paid

Refunds go back to your original payment method. Once we approve a refund, please allow 5–10 business days for it to show, depending on your bank. Original shipping costs are refunded only if we made a mistake or the item arrived damaged.